This page covers sensitive content. If you think someone may access this device, consider using a safer device or private way to seek help when possible.
If something happened
If something happened.
You clicked. You replied. You paid. You shared information. You're not stupid. Start with the next useful step.
Act through verified organizations and official reporting pathways. You don't have to solve everything at once.
I clicked a suspicious link or attachment
Pause. Avoid entering more information. Use a known official route to check the relevant account or organization. If you entered login details, contact the provider through a verified channel and follow their recovery guidance.
I shared a password or verification code
Use a verified route to contact the relevant account provider and follow their recovery guidance. Change the password for that account from a device you trust, and turn on multi-factor authentication if it wasn't already on.
I sent money or shared financial information
Contact your financial institution using verified contact information as soon as you can. Then use official fraud-reporting pathways. The sooner you reach the right people, the more options they may have.
I shared personal or identity information
Contact the relevant organization through a verified channel and review official identity-theft and fraud guidance. If government-issued information may be involved, the relevant government agency can tell you the next steps.
I think an account was accessed
Use the organization's official recovery process and seek trusted technical or provider support if needed. Review which devices and apps have access, and remove anything you don't recognize.
I'm not sure what happened
Start with the organization involved, using contact information you find independently. You can also report fraud or cybercrime through official Canadian channels. You don't have to know exactly what happened to take a useful next step.
Try this now
Save the Canadian Anti-Fraud Centre reporting link somewhere you can find it again.
What not to assume
You don't have to solve the whole situation before you take one useful step.
You can take this one step at a time.
If you're in immediate danger, call 911 or your local emergency number when it's safe to do so.